Leveraging Learning to Build a Customer-Centric Culture

Hear Erin discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.
Learn how:
Collaborative Learning Platform, Customer Success, Customer Centricity
Upcoming Webinar
In this live, 30-minute product tour — Equip Them for Success: Communicate Effectively with Mentors — we will discuss how your learning systems can easily embed fluid mentor-mentee functionality, and demonstrate NovoEd mentoring products and features.
On-demand Webinar
In this 30-minute on-demand product tour — Unlock Talent with Skills-Based Learning — we discuss how organizations can prepare their employees to be performance-ready with skills-based learning using NovoEd.
On-demand Webinar
In this 30-minute on-demand product tour — Reducing Time-to-Productivity with Powerful Onboarding — we discuss how powerful onboarding practices are critical to driving T2P, how onboarding sets the stage for a critical pattern of engagement and long-term contribution — and how NovoEd's cohesive learning environment can accelerate performance, integration, and team alignment.
On-demand Webinar
In this 30-minute on-demand product tour — Best Practices for High-Impact Learning in FinServ — we demonstrate how financial services customers use NovoEd and suggest best practices specific to companies in the industry.
On-demand Webinar
In this 30-minute on-demand product tour — Making the Most of Your LMS & LXP With NovoEd — we will demonstrate how NovoEd enhances your existing LMS or LXP.
On-demand Webinar
Watch as leaders from Google and NovoEd host an online discussion that charts the transformation of an in-person leadership development program into a successful global online program.