How Marriott is Driving Consistency in Global Frontline Leadership Development
Few organizations have the opportunity to impact belonging, equity, and access to career opportunity in the same way Marriott International does.
With hotels in over 130 countries across 32 different brands from basic to luxury, Marriott has made it a mission to create a skilled and effective frontline management team that is invested in and capable of supporting the growth of their frontline staff. Access to career opportunities consistently ranks as a key driver of retention.
Frontline managers are key to this effort. But lists of barriers to effective career development regularly include the role of managers and the lack of their ability to coach and champion staff.
In this on-demand webinar, Katie Sheketoff, Director of Global Leadership Development from Marriott and Jacob Nikolau, Head of Product Marketing from NovoEd join Matt Pittman, Principal Analyst from Brandon Hall Group™ share how Marriott and NovoEd partnered to create two frontline leader programs and how they addressed the unique challenges of launching a global program. Viewers will learn:
- How Marriott set out to address global retention challenges through leadership development
- What Marriott’s leadership philosophy – that leadership is an action rather than a title – means for culture development
- Why partnering with NovoEd is key to a successful program across the enterprise
- How NovoEd helps Marriott scale a consistent, effective experience that drives deeper connections and engagement among participants through cohort-based learning and opportunities to learn in the space of work
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Jacob Nikolau is the Head of Product and Customer Marketing at NovoEd. He has spent nearly 10 years dedicated to driving research, market insight, business intelligence, and go-to-market strategy for businesses focused on providing transformative technology solutions to the Fortune 1000. His writing and research reports with industry analysts have been published and cited by Harvard Business Review, Forbes, Fast Company, and others.
Katie Sheketoff is the Director of Global Leadership Development at Marriott International. She is an organizational development professional with 15 years of Washington, DC and international experience in human resources, organizational development, education, and civil society capacity building, with expertise in learning and development, strategy and management, partnership development, monitoring & evaluation, and program management.