Leveraging Learning to Build a Customer-Centric Culture
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Erin Streeter, VP, Training & Certification, Forrester
“I leads our award winning training and certification programs, working with customers to co-create and design learning experiences that help companies transform. I have held operational and innovation roles at Forrester, and formerly led Forrester's global CX Council.”
Organizations that are embracing customer experience (CX) as a strategic business imperative have an extraordinary opportunity for success and those who fail to adapt face existential threat.
Hear Forrester’s VP of Training & Certificate Programs discuss why developing a customer-centric culture is a must to remain competitive and learn about the critical role L&D plays in the process.
Learn how:
Customer Centricity, L&D Training, Learning Experience Platform
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