Get the Most Out of Your Digital Learning Experience
Your online learning experience needs to change behaviors and drive measurable business results. NovoEd is here to serve as a partner in your success, helping you maximize our platform.
We’re here for you
Access support at every turn
NovoEd delivers more than an enterprise training platform. An extensive onboarding process prepares you to speed your time to impact, and regular check-ins ensure you remain current on functionality, product enhancements, and best practices to drive the desired impact from your digital learning experience.
Gain expert tips and knowledge
Unlimited access to our online knowledge base means the answers to your important questions, as well as up-to-date resources and insights, are at your fingertips 24/7.
Additional services
Our full suite of professional services and customer support — including onboarding, customer success, program design, delivery, and facilitation — ensures smooth organization-wide adoption.
More on Customer Success
Blog
Customer Centricity: Developing Customer Centricity with Simulation Training
The concept of ‘Customer is King’ has been around for a long time in business contexts, and is still not outdated. However, it has changed in its application.
Read now
On-demand Webinar
Leveraging Learning to Build a Customer-Centric Culture
Hear Erin Streeter discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course.
View now
Get in touch with NovoEd
Ready to get started on your NovoEd journey? Reach out to us today.
Cgo8cD5UaGFuayB5b3UgZm9yIHlvdXIgaW50ZXJlc3QgaW4gTm92b0VkLiBBIG1lbWJlciBvZiBvdXIgdGVhbSB3aWxsIHJlYWNoIG91dCBzaG9ydGx5LjwvcD4KCg==
Frequently Asked Questions
What is customer success?
Customer success refers to a company's proactive and strategic efforts to ensure its customers achieve their desired outcomes and derive value from its products or services. It involves building strong relationships, providing support, and helping customers achieve their goals.
How does NovoEd ensure customer success?
NovoEd ensures customer success by offering personalized support and guidance throughout the customer journey. We provide onboarding assistance, training resources, product enhancements, ongoing technical support, and strategic advice to help organizations maximize the value and impact of their learning programs.
What kind of support does NovoEd offer for onboarding and implementation?
NovoEd guides platform setup, content integration, user management, and program design. We offer training resources, best practice recommendations, and technical support to ensure a smooth and successful implementation of learning programs.