Leveraging Learning to Build a Customer-Centric Culture

Hear Erin discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.
Learn how:
Upcoming Webinar
Join NovoEd at The LX Community's first birthday party on Feb. 16 to exchange ideas with our community experts on various aspects of course design. And win prizes!
Upcoming Webinar
In this live, 30-minute product tour Feb. 14, we will demonstrate how NovoEd can help you structure a successful ever boarding process that provides tangible benefits to the organization.
On-demand Webinar
In this 30-minute on-demand product tour, we demonstrate how NovoEd can help you successfully implement transformation programs leading with mindset.
On-demand Webinar
In this on-demand The LX Signature Series webinar — 9 Data-Driven Insights on Developing Inclusive Leaders — Joshua Price, Co-CEO of global DEI consultancy Symmetra, draws upon data collected from almost 3,000 global participants in Symmetra’s 360-degree inclusion assessment, one of the world's largest inclusive leadership dataset, to present insights into some of the key obstacles to successfully developing inclusive leaders that attract, retain and leverage diverse talent.
Upcoming Webinar
Join us on Feb. 23 for the latest webinar in our The LX Signature series - The Radically Changing Role of L&D Professionals, featuring Christopher Lind, Chief Learning Officer of ChenMed - to learn what good-business-focused learning looks like in a blended or digital space.
On-demand Webinar
In this on-demand, 30-minute demo, we show how the NovoEd platform can enable practice, demonstration and feedback — all in a way that replicates, and even improves upon, in-person experiences.