Learning is changing and evolving – fast.
Unveiling real-world strategies from L&D professionals
If you’re looking for practical L&D solutions, tune into any of our NovoEDTalks 20-minute podcast episodes where L&D professionals share their expert insights and strategies
Listen to Our Latest Podcast Episodes!
Featured Video Episodes
Episode 46:
Nick Bartlett
CFA Institute
The Future of Learning in Finance: Insights from CFA Institute’s Nick Bartlett
In this episode of NovoEdTalks, Lynn sits down with Nick Bartlett, Senior Head of Learning Content at the CFA Institute, to explore the evolving landscape of learning and development in the finance sector. Nick shares insights from his journey into L&D, the unique challenges faced by finance professionals, and how emerging technologies like AI and peer-to-peer learning are shaping the future of education. The conversation dives into strategies for engaging learners, measuring soft skills, and leveraging AI to enhance both content relevance and accessibility, offering valuable advice for L&D practitioners at all levels.
Episode 45:
Judy Albers
Cara Halter
Matt Donovan
NovoEDTalks Season 1 Finale: AI’s Role in Shaping the Future of Learning and Development (Part 2 of 2)
In the two-part Season 1 finale of NovoEDTalks, three industry thought leaders, Cara Halter, Matt Donovan and Judy Albers, participate in a roundtable discussion to explore AI’s growing influence on L&D strategies. The episode features clips from L&D professionals interviewed throughout Season 1, offering diverse perspectives on AI-driven innovation in the workplace. Together, they dive into what organizations should be thinking about, implementing, and watching for as they integrate AI into their learning programs to stay ahead of the curve.
Episode 44:
Judy Albers
Cara Halter
Matt Donovan
NovoEDTalks Season 1 Finale: AI’s Role in Shaping the Future of Learning and Development (Part 1 of 2)
In the two-part Season 1 finale of NovoEDTalks, three industry thought leaders, Cara Halter, Matt Donovan and Judy Albers, participate in a roundtable discussion to explore AI’s growing influence on L&D strategies. The episode features clips from L&D professionals interviewed throughout Season 1, offering diverse perspectives on AI-driven innovation in the workplace. Together, they dive into what organizations should be thinking about, implementing, and watching for as they integrate AI into their learning programs to stay ahead of the curve.
Episode 43:
Megan Harkless
Learning Agility: The Key to a Thriving L&D Program in a Fast-Paced World
In this episode of NovoEdTalks, Melissa sits down with Megan Harkless, an Organizational Psychologist specializing in workplace dynamics and change management. Megan shares her insights on the challenges of adapting to hybrid and remote workforces, fostering collaboration, and leveraging AI for personalized learning. She emphasizes the importance of flexibility, learning agility, and emotional intelligence as critical factors shaping the future of learning and development.
Episode 42:
Teodora Georgieva-Diaz
TELUS Digital
Continuous Learning for a Rapidly Changing World: Staying Relevant and Measuring Success with KPIs at TELUS Digital
In this episode of NovoEdTalks, Teodora Georgieva-Diaz, a Senior Learning Solutions Consultant at Telus Digital, shares insights from her 16-year journey in the learning and development field at the company. Teodora discusses how the industry has evolved, especially in response to changing learner needs and technological advancements. She highlights the importance of data-driven approaches, the growing role of AI, and the necessity for continuous learning and adaptability in leadership roles. Through a recent case study, Teodora demonstrates how thoughtful analysis and innovative solutions can lead to significant performance improvements.
Episode 41:
Jeremy Fegert
Baker Tilly
Navigating Leadership Development: Balancing Blending Learning Methods at Baker Tilly
In this episode of NovoEdTalks, Melissa is joined by Jeremy Fegert, Senior Manager of Enterprise Learning at Baker Tilly, to discuss innovative approaches in leadership and professional development. Jeremy shares insights on balancing traditional and digital learning methods, the impact of rapid organizational growth, and the role of technology in enhancing employee development. He also highlights the importance of adaptability, connection, and leveraging data to drive successful learning outcomes within the firm.
Episode 40:
Molly Reed
Conagra
Enhancing Employee Development: Molly Reed on Conagra’s Learning Approach
In this episode of NovoEdTalks, Melissa sits down with Molly Reed, Manager of Enterprise Learning and Development at Conagra. Molly shares insights on integrating learning into the flow of work, addressing skill gaps with structured frameworks, and leveraging technology like NovoEd and AI tools to enhance employee development. She also highlights the success of Conagra’s Supply Chain Academy and its impact on learner engagement and performance.
Episode 39:
Jiri Kroupa
Red Hat
Internal Growth at Red Hat: How Training and Accountability Shape Careers
In this episode of NovoEdTalks, Melissa speaks with Jiri Kroupa, a Talent Acquisition Partner at Red Hat, about his 10-year journey within the company. Jiri discusses the unique challenges of recruiting in the tech industry, Red Hat’s open-source culture, and the importance of continuous learning in a fast-evolving workplace. He also highlights the value of internal training programs, personal accountability, and how KPIs are used to measure progress in both talent acquisition and professional development.
Episode 38:
Jim Everidge
TiER1 Performance
Streamlining L&D Ecosystems: Strategies for Simplification and Efficiency from TiER1 Performance’s Jim Everidge
In this episode of NovoEdTalks, Lynn chats with Jim Everidge, Market Director of Enterprise Platforms at TiER1 Performance. Jim shares insights into how organizations can streamline their learning and development ecosystems, highlighting the importance of technology, AI, and skill-based training to enhance employee performance. He also discusses future trends in L&D, emphasizing the need for agility, deep technology proficiency, and strategic alignment to drive organizational success.
Episode 37:
Terry Godfrey
TC Energy
From Compliance to Innovation: How TC Energy Shapes Employee Training
In this episode of NovoEdTalks, Terry Godfrey, Senior Training Developer at TC Energy, shares insights from his 30+ years in training and development, focusing on the challenges and evolution within the energy industry. He discusses his role in creating dynamic training programs that blend adult learning methodologies with industry-specific needs, emphasizing the importance of relationships and adapting to new technologies like VR and AI. Terry also reflects on the importance of fostering a learning culture and the significant impact of trust in leadership, while highlighting the evolving landscape of learning and development in regulated industries.
Episode 36:
Cassidy Browning
Indeed
Optionality in L&D: Cassidy Browning from Indeed on Meeting Learners Where They Are
In this episode of NovoEdTalks, Melissa interviews Cassidy Browning, Manager of Learning Solutions at Indeed. Cassidy shares her extensive background in education, human resources, and the arts, emphasizing how these fields influence her approach to learning and development. The discussion covers the importance of optionality in learning, the use of technology and tools like digital whiteboards and Slack, and the future potential of L&D to rehumanize the workplace and foster a culture of trust and innovation.
Episode 35:
Jane Cooke
Toyota Motor Sales
Embracing Fun in Learning: Training at Toyota Motor Sales
In this episode of NovoEdTalks, we sit down with Jane Cooke, Learning & Development and Knowledge Manager at Toyota Motor Sales. Jane shares her extensive background in learning and development, her role at Toyota, and her unique approach to fostering critical thinking skills among call center reps. We delve into the importance of social learning, continuous improvement, and how making training fun and interactive can significantly enhance employee performance and engagement.
Episode 34:
Lindsay Russell
An Enterprise MedTech Organization
Navigating Remote Learning: Strategies for Engagement and Success
In this episode of NovoEdTalks, we hear from Lindsay Russell, a seasoned learning experience design manager in the MedTech industry with over 20 years of educational experience. Lindsay shares her journey from teaching high school Spanish to her current role, highlighting the challenges and strategies involved in engaging diverse learners, particularly during the rise of remote work. She discusses the importance of maintaining a positive learning culture, leveraging surveys to improve training programs, and exploring innovative technologies like AI and VR to enhance learning experiences.
Episode 33:
Mark Keen
Whirlpool Corporation
From Classroom to Field: Redefining Technical Training at Whirlpool
In this episode of NovoEdTalks, we delve into the evolving landscape of learning and development with Mark Keen, a Field Service Training Manager at Whirlpool Corporation. Mark shares his journey from growing up in a family-owned appliance business to leading a team of trainers who enhance the technical skills of field technicians. He discusses innovative training methodologies, the impact of virtual learning, and the importance of going back to basics to address skills gaps, providing valuable insights for anyone involved in L&D.
Episode 32:
Vimbai Nyakujara
Waldorf Astoria Lusail, Doha
Navigating L&D in Hospitality: Empowering Employees with Technology and Mentorship at Waldorf Astoria
In this episode of NovoEdTalks, Vimbai Nyakujara, Assistant Learning and Development Manager at Waldorf Astoria, shares insights from her decade-long career in the hospitality industry. She discusses the primary challenges in L&D, such as time constraints and communication barriers, and the innovative solutions like blended learning and in-house coaching programs adopted to address these issues. The episode highlights the critical role of technology in enhancing learning experiences and the necessity of continuous upskilling to keep pace with rapid technological advancements.
Episode 31:
Lisa Ellis
Sandler Systems, LLC
AI and Gamification in Sales Training: A Conversation with Lisa Ellis from Sandler
In this episode of NovoEdTalks, Lynn interviews Lisa Ellis, Head of Product at Sandler Systems, LLC. Lisa shares her journey in sales performance and leadership training, highlighting the shift from in-person to virtual learning during the pandemic. She discusses Sandler’s data-driven approach to personalized training, the use of AI and gamification in learning, and the importance of clear communication and fun in engaging remote and hybrid teams.
Episode 30:
Heather Balcerek
Maximus
Addressing Skills Gaps with Modern Solutions: Innovative Approaches in L&D at Maximus
In this episode of NovoEdTalks, we explore the dynamic intersection of hybrid training and cutting-edge technology in L&D. Heather Balcerek, Senior Manager of Corporate Learning and Development at Maximus, shares her extensive experience in building and reviving employee development programs across industries. Heather discusses how innovative tools like AI are reshaping training strategies, enhancing learner engagement, and addressing the unique challenges faced by today’s professionals.
Episode 29:
Ryan Reilly
Sandler
Hybrid Training and AI in L&D: Ryan Reilly’s Insights on Staying Ahead of the Curve
In this episode of NovoEdTalks, we delve into the evolving landscape of learning and development with Ryan Reilly, Senior Director of Business Development at Sandler. Ryan shares his journey from teaching to sales training, highlighting the importance of understanding learner needs and adapting strategies accordingly. He discusses the role of technology and AI in enhancing learning experiences, the significance of human intelligence, and the emerging trends shaping the future of the industry, emphasizing a balance between digital and in-person interactions.
Episode 28:
Leslie Simek
Ecolab
Aligning Learning & Development with Business Goals: Insights from Ecolab’s Leslie Simek
Join us in this episode of NovoEdTalks as we chat with Leslie Simek, a training manager at Ecolab with 17 years of experience in regulatory affairs. Leslie discusses her approach to overcoming the challenges faced by a diverse global team of learners and shares insights into the importance of aligning L&D goals with business objectives. Discover how Ecolab leverages technology and innovative training programs to enhance employee development and drive organizational success.
Episode 27:
Dave Kerschbaum
SAP Concur
Evolving Learning and Development: Dave Kerschbaum on Technology, Trust, and Empathy
In this episode of NovoEdTalks, Melissa chats with Dave Kerschbaum, Director of Learning Strategy at SAP Concur. Dave shares his 15 years of experience designing learning solutions, emphasizing the importance of empathizing with learners’ experiences and adapting strategies to meet their evolving needs. The discussion also covers the impact of technology in L&D programs and the critical role of trust and transparency in leveraging data to enhance learning outcomes.
Episode 26:
Andrea Gregg
Penn State College of Engineering
Unlocking Online Education: High-Impact Design with Andrea Gregg
In this episode of NovoEd Talks, host Melissa interviews Andrea Gregg, Director of Learning Experience Design and Associate Research Director at Penn State, to explore her 20+ year career in online education. Andrea discusses her role in developing micro-credentials, the challenges learners face, and the importance of leveraging technology like VR and AI in instructional design. She shares insights on how to effectively measure learning outcomes and highlights the evolving trends in the learning and development industry.
Episode 26:
Lee Wilmoth
Learn & Work
Strategic Change: Human-Centered Learning and Development
In this episode of NovoEdTalks, Melissa speaks with Lee Wilmoth, a Facilitator and Learning Strategist Consultant and founder of Learn and Work. Lee emphasizes the importance of human-centered learning design and its application in organizational change. They emphasize the importance of addressing learner needs through empathy and collaboration, using tools like MURAL to facilitate engaging virtual workshops. They also discuss the evolving landscape of learning and development, highlighting the significance of hybrid learning, human-centered design, and the value of prototyping and testing in creating impactful learning experiences.
Episode 24:
Andrew Vecchiarelli
Grant Thornton
People-First Culture in Learning: Grant Thornton’s Strategic Approach
In this episode of NovoEdTalks, Lynn interviews Andrew Vecchiarelli, Senior Manager of Learning Strategy and Skills at Grant Thornton Canada. Andrew discusses the firm’s commitment to fostering a people-first culture and the challenges they face in a rapidly evolving regulatory environment. He also highlights the importance of mentorship, the strategic use of technology in learning and development, and the necessity for L&D to be integrated into the broader business strategy to prepare for future disruptions.
Episode 23:
Samantha Reshes
Northwell Health
Leading Learning in 24/7 Healthcare: Insights from a Program Director at Northwell Health
In this episode of NovoEdTalks, we talked with Samantha Reshes, a Learning and Organizational Development Program Director at Northwell Health. Samantha shares insights from her ten-plus years of experience in healthcare learning and development, discussing the unique challenges of training within a 24/7 industry and the importance of flexibility, technology, and continuous feedback in their programs. She highlights key initiatives like the transformation of their new leader onboarding program and the critical role of learning and development in employee retention and satisfaction.
Episode 22:
Brian Ciccotelli
HP
Innovating Learning: Insights from HP’s Brian Ciccotelli Live from ATD ’24
In this episode of NovoEdTalks, Lynn meets up with Brian Ciccotelli, a learning technologist at HP, about the evolving landscape of learning and development. Brian discusses his role in enhancing the learner experience by leveraging technology to create personalized, seamless learning environments and shares insights from the ATD 2024 conference on the growing impact of AI in education. He also addresses the challenges of proving ROI in training programs and emphasizes the importance of cybersecurity in integrating new learning technologies.
Episode 21:
Nadine Tanner
S&P Global
Tech-Driven Learning: Innovative Global Learning Approaches at S&P Global from the Executive Director of EssentialTECH
In this episode of NovoEdTalks, Melissa chats all things technology and L&D with Nadine Tanner, Executive Director of EssentialTECH at S&P Global. Nadine shares her extensive experience in leading strategic learning initiatives that enhance tech fluency and future readiness across S&P Global’s 36,000 employees. From discussing innovative and unique learning programs like AI playgrounds and Metaverse workshops to exploring the challenges of L&D in a hybrid work environment, this episode provides valuable insights into leveraging technology for impactful learning and development.
Episode 20:
Anders Forsberg
Navistar
Leadership and Learning: Building Skills for a Sustainable Tomorrow at Navistar
In this episode of NovoEdTalks, Melissa engages in a deep conversation with Anders Forsberg, Head of Navistar University. Forsberg shares his journey of building a corporate university from scratch at Navistar, a company undergoing a significant transformation towards sustainable transportation. The discussion covers the unique challenges of training a diverse workforce, the impact of technology on learning and development, and the importance of staying closely aligned with business needs to drive effective learning outcomes.
Episode 19:
Jennifer Sutherland
Trustwave
Transforming Employee Engagement: Jennifer Sutherland, Live from ATD ’24, Discusses Culture, DE&I, and Sales Enablement
In this episode of NovoEdTalks, Lynn chats with Jennifer Sutherland, the Global Leader of Culture, Learning, and Development at Trustwave. Jennifer shares her extensive journey from Sales to L&D, highlighting the unique challenges of training highly technical cybersecurity experts. They delve into the importance of integrating brain science in training, the impact of AI on the L&D field, and the need for continuous learning to keep pace with industry changes. Jennifer also discusses her experiences at the ATD conference, emphasizing the value of networking with peers and staying updated with emerging trends.
Episode 18:
Theresa Zeller
Merck
Driving a Global Learning Culture: Insights from Merck’s Global Head of Learning Creation
In this episode of NovoEdTalks, we welcome Theresa Zeller, Global Head of Learning Creation at Merck, to discuss the evolution of learning and development. Theresa shares how Merck, a global healthcare company with over 70,000 employees, navigates the challenges of providing accessible learning solutions across 150 countries while addressing rapid technological changes and shifting market dynamics. We also dive into the importance of creating an inclusive learning culture and fostering connections between generations in the workforce. Tune in to hear Theresa’s insights on leveraging technology, prioritizing learning, and building strong relationships to create a lasting impact.
Episode 17:
Claire Tse
Jennifer Brown Consulting
Beyond the Buzzwords: Real Talk on DEI and Leadership from Jennifer Brown Consulting
In this episode of NovoEdTalks, we sit down with Claire Tse, a Principal Consultant at Jennifer Brown Consulting, to discuss the importance of inclusion and diversity in today’s workplace. Claire shares insights from her extensive experience in leadership consultancy, focusing on how to create engaging, inclusive environments that resonate with multi-generational and culturally diverse teams. She also addresses the challenges and benefits of hybrid and remote work, offering practical advice on balancing technology with human connection to foster a positive workplace culture.
Episode 16:
Renzo Urzua
A Fortune 500 Company
Embracing the Future of Training: Insights on Technology’s Impact on L&D from a Fortune 500 Global Training Manger
In this episode of NovoEdTalks, Melissa welcomes Renzo Urzua, a global training manager at a Fortune 500 company, to discuss learning and development strategies in a rapidly evolving digital landscape. Renzo shares insights into the challenges of training a global workforce, from coordinating across time zones to ensuring digital fluency, and explains how technology like AI avatars and virtual reality are reshaping L&D. He also emphasizes the importance of being agile, embracing new technologies, and continuously learning to stay ahead in the L&D field.
Episode 15:
Shelia Jagannathan
An International Organization
‘Embrace Continuous Learning’: Lessons Learned in Digital Transformation and Beyond from a Seasoned, Global L&D Leader
In this episode of NovoEdTalks, Melissa sits down with Sheila Jagannathan, the global head of the Open Learner Campus at an international organization, to explore the dynamic landscape of learning and development. Sheila discusses the challenges of aligning learning with business objectives, implementing digital transformations, and fostering a culture of continuous learning. Through insights into leveraging technology for personalized learning, addressing skills gaps, and embracing emotional intelligence, listeners gain valuable strategies for navigating the evolving demands of the digital workforce.
Episode 14:
Christine Bednarz
Fortune 100 Company
Empowering Leaders: Insights from the Frontlines of Change Management at a Fortune 100 Company
In this episode of the NovoEdTalks podcast, we chat with Christine Bednarz, a Corporate Vice President of Change Management and Learning at a Fortune 100 company. Christine shares insights into her role, focusing on learning experience design for field managers transitioning into management roles. She emphasizes the importance of intentional learning experiences and addressing misconceptions upfront. Christine also discusses adapting to remote work and virtual collaboration, highlighting the significance of data-driven approaches and the need for continuous learning amidst technological advancements. Tune in for valuable advice on leadership, aligning team goals with organizational objectives, and staying informed about emerging trends in learning and development.
The opinions and views expressed in this podcast are solely the guests’s. They do no represent the views of any organization or company.
Episode 13:
Andrea Warfield
Medtronic
Adapting to Change: The Journey of an IT Learning Coach at Medtronic
In this episode of the NovoEDTalks podcast, Melissa sits down with Andrea Warfield from Medtronic, a lead IT learning coach and global user services representative. Andrea shares her passion for learning and adapting to new systems and technologies, highlighting the transformative impact of socially constructed training approaches. From leveraging AI tools to addressing diverse learner needs, Andrea provides valuable insights into driving effective learning experiences in dynamic organizational environments.
Episode 12:
Abby Pinto
Thomson Reuters
Mastering Global Learning: Strategies for Driving Talent Development from Thomson Reuters
In this episode of the NovoEDTalks podcast, Melissa welcomes Abby Pinto, the Director of Talent Development at Thomson Reuters. Abby brings her wealth of experience in learning and development, international education, and consulting to the conversation. Throughout the discussion, Abby sheds light on the challenges faced by Thomson Reuters in talent development, such as the diverse skill sets within the organization and the rapid evolution of industries they serve. She also shares insights into how they approach these challenges, emphasizing the importance of fostering a growth mindset, identifying critical skill areas, and leveraging technology to personalize learning experiences.
Episode 11:
Kevin Jung
The Walt Disney Company
Disney’s Learning Magic: The Evolution of Learning and Development in Finance at Walt Disney
In this episode of the NovoEd Talks podcast, Melissa is joined by Kevin Jung from the Walt Disney Company, where he serves as a Learning and Development Program Manager. Kevin oversees the Accounting and Finance Rotation Program, designed to groom early career analysts into future finance and accounting leaders at Disney. As they delve into the unique challenges faced by learners in this program, Kevin discusses the importance of adapting learning approaches to cater to diverse backgrounds and personalities. He also highlights the role of technology, such as the use of platforms like Udemy and Power BI, in enhancing the learning experience.
Episode 10:
Stephanie Lauridsen
Jack in the Box
Behind the Counter: Navigating Employee Training and Development at Jack in the Box
In this episode of the NovoEd Talks podcast, Melissa sits down with Stephanie Lauridsen, Manager of Training at Jack In the Box, to discuss the challenges of training a diverse audience of restaurant employees. Stephanie shares insights into the unique demands of quick-service restaurant training, including the need for quick adaptation to market trends and the challenges of training in noisy, distracting environments. She emphasizes the importance of technology in delivering effective training solutions and highlights the role of empathy and creative design in addressing learner needs. Tune in to gain valuable perspectives on navigating the evolving landscape of employee training and development in the restaurant industry.
Episode 9:
Oscar R. Molina
LHH Recruitment Solutions
Bridging Skill Gaps: A Former Attorney’s Journey to Empower Learners at Lee Hecht Harrison
In this episode of the NovoEd Talks podcast, Lynn sits down with Oscar R. Molina, a training manager at Lee Hecht Harrison Recruitment Solutions, who shares insights into his transition from being an attorney to a training manager and the unique challenges and opportunities it presents. Oscar discusses how LHH identifies and addresses skill gaps in their learners through proactive measures and remote training programs, emphasizing the importance of active engagement and continuous improvement. He also highlights the role of technology, including AI, in enhancing training effectiveness and empowering colleagues to succeed in the digital workplace, offering valuable advice for individuals making career transitions to be resilient and kind to themselves along the way.
Episode 8:
Kristi Larson
ADP
Game On: Unlocking Engagement with Gamification in Corporate Training with Kristi Larson from ADP
In this episode of the NovoEd Talks podcast, Lynn welcomes Kristi Larson, a Manager of Learning Design and Innovation Specialist at ADP with 16 years of L&D experience. Kristi shares insights into gamification in corporate training, emphasizing its role in increasing learner engagement and knowledge retention. She discusses challenges faced in addressing skill gaps and the importance of data-driven approaches in designing effective training programs. Additionally, Kristi highlights the integration of technology, such as AI-based tools, in enhancing employee learning experiences and measuring training effectiveness.
Episode 7:
Nancy Jourdain
Chartwell Retirement Residences
From Order Taker to Strategic Partner: Adapting and Improving L&D Access for Frontline Workers at Chartwell
In this episode of the NovoEd Talks podcast, Melissa welcomes Nancy Jourdain, a learning experience manager at Chartwell Retirement Residencies, to discuss fostering a culture of learning. Nancy shares insights into challenges faced by frontline staff in accessing training, emphasizing the importance of tailored onboarding experiences for managers. She also highlights the evolving role of L&D, from order taker to strategic partner, and the role of technology, including AI, in delivering impactful learning experiences.
Episode 6:
Emma McCall
Global Learning and Development Leader
Navigating Global Learning Dynamics: Honeywell’s Emma McCall Shares Strategies, Success Stories, and Advice to L&D Leaders Everywhere
In this episode, we interview Emma McCall, Global Learning and Development Leader at Honeywell. Emma pulls from her extensive career in L&D to touch on challenges in implementing global learning programs, adapting to remote work, identifying and addressing skills gaps, measuring program effectiveness, and leveraging technology for employee training. She also shares insights into the evolving landscape of learning and development in general, emphasizing the importance of personalized, just-in-time learning experiences and the need for leaders to prioritize their own continuous learning.
Episode 5:
Traci McMath
Salesforce
Scaling Quality Learning: Personalized Education, Skill Gap Solutions, and AI Integration with Traci McMath of Salesforce
In this episode, we interview Traci McMath from Salesforce on scaling high-quality learning for diverse audiences. Traci, a productivity manager, discusses personalized education within Salesforce and the challenges of delivering timely, bite-sized content. She emphasizes aligning education with customer success and shares insights on addressing skill gaps and integrating AI in learning. The conversation concludes with advice to L&D leaders, highlighting the importance of making team members successful and providing growth opportunities.
Episode 4:
James Phillips
Chartwell Retirement Residences
Charting the Course: Navigating L&D Challenges with James Phillips of Chartwell Retirement Residences
In this podcast episode, James Phillips, an experienced professional in workplace learning, draws on his over two decades of experience, to emphasize the crucial role of learning as an operational department for organizational success. He highlights key initiatives his team at Chartwell Retirement Residences manages, such as compliance training, onboarding, leadership development, and the unique responsibility of overseeing the company’s learning ecosystem. James discusses the challenges faced in a decentralized learning environment and emphasizes the importance of consistency in training. Throughout the episode, he details strategies for addressing learning challenges, including simplification, partnering with various teams, and adapting to the evolving landscape of learning technologies. Finally, James shares thoughts on the future of learning and development, stressing the importance of mastering fundamental skills amid the constant evolution of tools and technologies in the field.
Episode 3:
Beth Krieck
A Fortune 500 Company
‘People over Process’- a Training Specialist from a Fortune 500 Company Shares Her Tips
In this episode we delve into the world of transformative learning experiences with Beth Krieck, a seasoned training specialist turned HR professional. Beth shares her 14 years of insights, emphasizing the importance of keeping learners at the center of every program. Explore the challenges of onboarding a diverse workforce and discover the success stories of empowering emerging leaders. Get ready for an engaging conversation on the evolving landscape of learning and development, from flipped classrooms to the influence of emerging technologies.
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Frequently Asked Questions
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