Learning is changing and evolving —fast.

In this episode of the NovoEd Talks podcast, Melissa welcomes Nancy Jourdain, a learning experience manager at Chartwell Retirement Residencies, to discuss fostering a culture of learning. Nancy shares insights into challenges faced by frontline staff in accessing training, emphasizing the importance of tailored onboarding experiences for managers. She also highlights the evolving role of L&D, from order taker to strategic partner, and the role of technology, including AI, in delivering impactful learning experiences.

In this episode, we interview Traci McMath from Salesforce on scaling high-quality learning for diverse audiences. Traci, a productivity manager, discusses personalized education within Salesforce and the challenges of delivering timely, bite-sized content. She emphasizes aligning education with customer success and shares insights on addressing skill gaps and integrating AI in learning. The conversation concludes with advice to L&D leaders, highlighting the importance of making team members successful and providing growth opportunities.

In this podcast episode, James Phillips, an experienced professional in workplace learning, draws on his over two decades of experience, to emphasize the crucial role of learning as an operational department for organizational success. He highlights key initiatives his team at Chartwell Retirement Residences manages, such as compliance training, onboarding, leadership development, and the unique responsibility of overseeing the company’s learning ecosystem. James discusses the challenges faced in a decentralized learning environment and emphasizes the importance of consistency in training. Throughout the episode, he details strategies for addressing learning challenges, including simplification, partnering with various teams, and adapting to the evolving landscape of learning technologies. Finally, James shares thoughts on the future of learning and development, stressing the importance of mastering fundamental skills amid the constant evolution of tools and technologies in the field.