Learning is changing and evolving —fast.

In this podcast episode, James Phillips, an experienced professional in workplace learning, draws on his over two decades of experience, to emphasize the crucial role of learning as an operational department for organizational success. He highlights key initiatives his team at Chartwell Retirement Residences manages, such as compliance training, onboarding, leadership development, and the unique responsibility of overseeing the company’s learning ecosystem. James discusses the challenges faced in a decentralized learning environment and emphasizes the importance of consistency in training. Throughout the episode, he details strategies for addressing learning challenges, including simplification, partnering with various teams, and adapting to the evolving landscape of learning technologies. Finally, James shares thoughts on the future of learning and development, stressing the importance of mastering fundamental skills amid the constant evolution of tools and technologies in the field.