Learning is changing and evolving —fast.

In this episode of NovoEDTalks, Will Campbell, Director of Learn and Development for JLL’s Google Americas account, shares how he serves a vast, role-diverse workforce that ranges from reception and culinary teams to engineers and facilities leaders. He dives into making learning truly point-of-need—keeping resources relentlessly findable, focusing on skills over titles, and using assessments to spark real manager-employee development conversations. Will also unpacks a standout win, the Assistant Facility Manager Bootcamp, which relieved career bottlenecks, created community, and translated training into visible behavior change and mobility.

In this episode of NovoEDTalks, Michelle Goad from Delaware North shares how a 40,000-person hospitality workforce is upskilled through intentional onboarding, a hospitality mindset built on proactive empathy, and multi-level leadership academies. She outlines a data-informed talent review process that surfaces capability gaps and powers targeted learning paths in a new LMS that personalizes content and encourages self-directed growth. Michelle also digs into AI’s near-term role in just-in-time coaching and practice—supplementing, not replacing, the human connection that defines memorable guest experiences.

In this episode of NovoEDTalks, we sit down with Amy Ashley, Director of Learning & Development at Caterpillar, to explore how a global organization with over 113,000 employees builds a culture of continuous learning. Amy shares how her team empowers employees to own their development, balances human-centered skills with technological innovation, and aligns programs with evolving business and customer needs. From large-scale AI learning experiments to embedding curiosity as a core capability, she offers valuable insights into preparing the workforce for a rapidly changing future.

Jennifer Rice, SVP of Learning & Organizational Development at Universal Music Group, shares how her team supports 10,000+ employees across labels and countries by embedding change readiness, innovation, and hybrid culture into programs for every level. She details a data-driven L&D model, tight people business partner intake, bespoke and just-in-time learning, mentorship, plus coaching that correlates with retention gains and standout promotion rates. Looking ahead, Jennifer sees AI enhancing access and efficiency, but maintains that trust, listening, and care will always power culture and performance.

In this episode of NovoEDTalks, Madison Gattis, Director of Client Experience at TED@Work, shares how her career in nonprofits, consulting, and organizational transformation shaped her belief in learning as a driver of workplace happiness and mobility. She explores today’s most pressing challenges, from developing Gen Z and mid-level managers to preparing organizations for AI, while highlighting strategies that balance human skills with emerging technology. Madison also shares a client case study on moving from compliance-only learning to a culture of self-led development, offering leaders lessons on curiosity, trust, and celebrating wins.

In this episode of NovoEDTalks, Kim White, IO psychologist and founder of WOW Consulting, shares how fast-growing companies can “work on what matters” by aligning people, processes, and purpose. She unpacks today’s L&D pressures such as diverse learner needs, time constraints, and AI disruption, and urges a shift from one-size-fits-all courses to contextual, human-supported learning enhanced by thoughtful AI. Her playbook is to lead with curiosity, set simple measurable practices like personal development goals and peer share-backs, and embrace failure to build truly adaptable cultures.