Privacy Policy

Effective: January 1, 2020

This privacy policy applies to NovoEd.com, http://www.novoed.com and the course sites on the NovoEd platform (the “Site”) and websites operated by NovoEd, Inc. (the “Company,” “us,” ”we,” or “our”).

The Site provides the “Service” as defined our Terms of Use.

We respect and protect the privacy of our users. We do not sell data belonging to our Users. This Privacy Policy explains how we collect and use your information and is part of our Terms of Use when you use our Site or Service.

Table of Contents

What data do we collect?

Personal data

“Personal Data” means any information relating to an identified or identifiable natural person. We collect Personal Data from two categories of users of the Services: a) Administrators and Instructors for entities that contract with us or that might be interested in contracting with us or those we market to and who answer our inquiries (“Customers”), b) Persons (“Learners”) that our Customers desire to use our Services to provide learning and training. If you are using NovoEd’s website to take sample courses on behalf of a Customer, we treat you as falling under category (b) and are treated as such with respect to our Privacy Policy. When referred together, Learners and Customers are “Users”.

For Customers, we will collect Personal Data such as the names, customer ID, e-mail addresses, name of the entity they represent, phone numbers, and their IP Addresses. We also will collect and post content for Users in connection with the Service such as articles, checklists and courses (“Courses”).

For Learners, we collect Personal Data such as names, usernames, and email addresses. We also collect Learner IP addresses, names, emails, locations (country, state, city), school name or employer name; if applicable. We also collect a history of the Course(s) taken and completion of course activities and whether they logged in to view the course(s) (“Course History”). Learners may also submit content to share with other Learners or with Customers and instructors. The Courses have social tools such as discussions to allow Learners to interact and learn from each other. These discussions are logged.

If NovoEd offers you Courses under its own name (via this Site, for example), we treat you as a Learner and offer you the same rights as described in this policy.

Tracking data

We and our third-party service providers may collect certain tracking information about your use of our Site and Service. For example, we collect:

Google Analytics: as User uses the app; tracking user clicking behavior; session length, device used, and estimation of country of origin based on IP address.
Log information (including your IP address, browser type, Internet service provider, referring and exit pages, operating system, dates/time of access, pages visited, and time spent on those pages and related data)
Information collected by cookies
Web beacons (also called “Internet tags” or “clear gifs”; used to count visitors to our Site and which pages were viewed and links clicked)
Embedded scripts (code temporarily downloaded onto your device to collect information about your interactions with the Service and thereafter deleted or deactivated)

Cookies

When you visit our Site we use cookies, or similar technologies like single-pixel gifs to record log data. We use both session-based and persistent cookies. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Session cookies are used to track the session and remember you so you don’t need to sign in every time. Persistent cookies last until you or your browser delete them or until they expire. They are unique and allow us to do site analytics and customization, among other things. If you access our Site through your browser, you can manage your cookie settings.

Here are some of the cookies services we use

Google Analytics collects information about the use of the Services on our website. Google Analytics collects information such as how often Users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.

We use the information we get from Google Analytics only to improve this site, but in anonymous form. Google Analytics collects only the IP address assigned to you on the date you visit this site and assigns a user ID code, rather than your name or other identifying information and we anonymize IP addresses collected through Google Analytics so that we can collect the same information without storing exact IP addresses. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google uses this information to analyze your use of the website, to generate reports about website activities and to provide further services related to website and internet use. Google may also share such information with third parties to the extent it is legally required to do so and/or to the extent third parties process data on behalf of Google. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy and Data Processing Amendment. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

You may block Google Analytics on some browsers with the help of a browser add-on if you do not want us to use this Analytics tool. This add-on can be downloaded at: Google Analytics Opt-out Browser Add on at: http://tools.google.com/dlpage/gaoptout?hl=en. For more information on Google Analytics and Google’s privacy practices, please review the Google Privacy and Terms policy at https://www.google.com/policies/privacy/

New Relic: We use New Relic to monitor the performance of the Services using anonymized data only. Please refer to New Relic’s Privacy Statement for more information.

ZenDesk. ZenDesk is our Customer support software and uses cookies to track interaction with customer support tools on our behalf. For more information go to their privacy policy.

For more information please check out our full cookie policy.

How do we use your data?

Analytics

We utilize Tracking Information to access anonymous data to help us understand how our Services are used. We use Tracking Information to customize content for you and improve our Services. Google Analytics provides reports to us regarding website trends without identifying individual visitors.

Providing the Services

We use your Personal Data to provide the Services, provide Customer service/support and communicate with you regarding the Services and new features. If you are a Customer or Learner, it enables us to track your use for customer service purposes. We use the Courses created by Customers and their instructors to provide the Services to Learners. If you are a Learner, we use your Personal Data and history of access to identify you, enable you to establish feedback using comments, and track your use of the Services for Customers.